Refills on autopilot
Patients call your refill line, key in a prescription number, and hear exactly where that prescription stands. The refill posts into LibertyRx, Computer-Rx, or PioneerRx for your team to approve, and nobody at your counter picks up the phone.
$99/mo flat per location · No setup fee · No per-call charges · Month to month
Works alongside the phone system you already have.
What your callers actually hear
The system’s default script, word for word. Every line is yours to reword.
- The line says: Thank you for calling the prescription refill line.
- The line says: To reach a pharmacy staff member, press 0 at any menu.
- The line says: Please enter your prescription number.
- Caller presses: 4 8 2 9 1 7
- The line says: You entered 4, 8, 2, 9, 1, 7. Press 1 if this is correct, or press 2 to enter a new number.
- Caller presses: 1
- The line says: For verification, please enter your date of birth as a two digit month, two digit day, and four digit year.
- Caller presses: 0 3 1 4 1 9 5 2
- The line says: There are no refills remaining on this prescription.
- The line says: Would you like us to request a new prescription from your doctor? Press 1 for yes, or press 2 for no.
- Caller presses: 1
- The line says: We will submit a request to your provider for a new prescription.
Why pharmacies run it
Answers every refill call
Day or night, weekends and holidays. Refills keep arriving after you lock the door, and nothing waits on a voicemail nobody has time to clear.
Tells the caller what is going on
Ready for pickup, being prepared, on hold, out of refills. Fourteen prescription states each get their own spoken answer, as far as your pharmacy system reports them. Callers stop ringing back to ask.
Keeps taking refills when your Rx system will not
If the pharmacy system is unreachable when a patient calls, the line still collects prescription numbers, then submits them on its own once the connection returns.
Keeps less about your patients than you would expect
Caller numbers are stored masked to the last four digits. Patient names, dates of birth, and medication names are never written to our database at all.
Off your staff’s plate in three steps
Every refill call your counter does not answer is a patient your team gets to help in person instead.
The caller reaches your refill line
Forward your refill number to the line we assign you and it is live the same day. Keep whatever phone system you already have, including plain copper lines. Moving the number to us instead is an option, and that one takes a few days with the carrier.
They enter the prescription number
The line reads the digits back one at a time, at a speaking pace you set, and asks the caller to confirm before anything happens. Then it checks who is calling: date of birth, ZIP code, last four of the phone on file, or last name, whichever you pick.
The refill goes into your pharmacy system
It is submitted the way a technician would enter it, so your team works it in the software they already use. On LibertyRx it posts into the queue matching the pickup method the caller chose. The caller only hears that it went through once your system has accepted it.
More than “press 1 to refill”
Most refill lines take a number and hang up. This one answers the question the caller actually had, which is the difference between a refill handled and a refill that turns into a callback.
Refill several prescriptions on one call
The line offers another prescription after each one, then reads back a summary of everything submitted before the call ends.
Ask you to chase a new prescription
When refills have run out or the script has expired, the caller can ask you to request a new one from the prescriber. On LibertyRx that routes to the doctor through Liberty. On Computer-Rx and PioneerRx it arrives as a request for your team to action.
Pick how they want it
In-store pickup, delivery, curbside, or mail. Only the options you actually offer are read out, and if you offer only one, the caller is never asked at all.
Reach a person by pressing 0
Zero transfers to your counter from any menu, right through to the end of the call, and it overrides whatever else that key is set to. The line says so out loud at the start.
Take the whole call in their language
Spanish, French, German, Portuguese, Japanese, Korean, Chinese, and Arabic are recorded and ready now. The caller hears a short offer in each language you switch on, presses one key, and the entire call runs in it. Every prompt is translated, not just the greeting.
Get a real phone menu, not only refills
Any key can send a caller to refills, to voicemail, to your counter, or to a number of your choosing like a delivery line, or play a message you recorded. Change an option and the spoken menu rewrites itself, and callers hear a "our menu recently changed" notice for a week.
Skip verification when you recognize them
Optional: if the number they are calling from matches the number on the prescription, the line says so and moves on. A number that does not match falls through to the normal check.
Leave a message instead
Voicemail is recorded, encrypted on disk, and emailed to your team. When you are closed, a caller asking for a person is told so and offered the message instead of ringing a dark store.
Hear an answer, not a runaround
Ready for pickup, being prepared, on hold, transferred to another pharmacy, already submitted, too early. Each one has its own message and its own next step.
Plugs into your pharmacy system
Refills post into the software your team already runs. Every integration we have exists because a customer asked for it.
LibertyRx
Direct cloud connection
Nothing to install at the store. Refills post into the Liberty queue matching the pickup method the caller chose. Partial fills are read from remaining authorized quantity, so a 90-day script dispensed in 30-day supplies is not wrongly reported as out of refills.
Computer-Rx (WinRx)
RxConnector on a store PC
A small Windows app that installs without admin rights and talks to WinRx over your local network. It connects out to us over an encrypted connection, so no inbound ports are opened at the pharmacy and no firewall rules change.
PioneerRx
RxConnector on a store PC
The same connector, pointed at Pioneer instead, with the same no-admin install. One honest difference: Pioneer does not report refills remaining in a way we are willing to read out loud, so the line passes active prescriptions to your team rather than telling a caller they are out of refills.
On a different system? Tell us which one and we will tell you honestly whether we can reach it.
Your Rx system goes down. The phone line does not.
Server reboot, internet outage at the store, vendor maintenance at the worst possible hour. The refill line keeps answering. When it cannot reach your pharmacy system as a call comes in, here is exactly what it does.
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It tells the caller the truth. “We are currently unable to connect to the pharmacy system. However, you may leave your prescription numbers and we will process your refills as soon as possible.”
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It still takes the numbers. Same digit-by-digit read-back and confirmation as a normal call, for as many prescriptions as the caller has, plus a voicemail if they want to add one.
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It submits them on its own. About ten seconds after the connection returns, the queue drains itself, and a retry sweep every ten minutes catches anything a slow vendor did not accept the first time.
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It tells you if it cannot. A refill still waiting after an hour raises an alert and pushes the queue into your sidebar. Nothing is ever marked delivered unless your pharmacy system accepted it.
Worth knowing up front: your pharmacy system is also what checks a caller against your records, so requests taken while it is unreachable arrive unverified. They sit in a Pending Refills queue with the caller’s voicemail attached, and your team can send, hold, or reject any of them.
And if your system drops out partway through a call rather than before it, that caller is transferred to your counter instead of being queued. We would rather hand you a live patient than quietly bank a request nobody looked at.
Your team gets a portal, not a black box
Your menu, your prompts, your hours, and your staff accounts are yours to change. You do not open a ticket with us to reword a greeting.
Pending refills
Anything captured while your system was unreachable, with the caller’s voicemail attached. Send, approve, or reject with a note.
Call history
The last 500 calls with a per-call timeline: what was entered, what was looked up, whether verification passed, what came back.
Voicemail
Play in the browser, download, archive, or delete. Only your people can play them. We cannot.
Reports
Call volume against the previous period, refill success rate, average call length, after-hours share, voicemails received.
Call experience editor
Your menu, your prompts, your hours, your verification method, your pickup options. A nine-part editor that saves as you go.
Voice library
93 prompts you can reword or replace with your own recording. Eight synthesized voices, eight studio-recorded ones.
Business hours
Per-day open and close times, recurring US holidays, and one-off closures. The phone line and your reports read the same schedule.
Daily digest email
Yesterday in one email, with a needs-attention strip for aging voicemails or refills that have been waiting. Daily, weekly, monthly, or off, per person.
Staff accounts
Add technicians, set roles, reset a password or someone’s MFA, and revoke access, without opening a ticket with us.
More than one store
Managers over several locations get a combined view, a per-store scorecard, and a needs-attention roll-up ordered by what is worst.
A few things stay with us on purpose: which pharmacy system you are connected to, the credentials behind it, and which phone numbers point at your line. Those are the settings where a typo takes your refill line down, so we make that change with you.
Built to hold up when someone asks how it works
Software cannot be certified as HIPAA compliant. Compliance describes your practice and the agreements behind it, not a badge on a product. So instead of a badge, here are the specific controls and what each one actually does. Every one is enforced on our servers, not hidden in the interface.
We keep almost nothing about the patient
A call record holds a masked phone number, the prescription number, and what happened. We never store the patient’s name, their date of birth, or what the medication is. Not encrypted somewhere safe, simply never written down.
Only the last four digits of a caller’s number are stored
The full number is never written down. That is also why there is no click-to-call-back button: we deliberately do not keep enough to make one.
Voicemail is encrypted with a key unique to your store
AES-256-GCM, keyed per pharmacy, with the original recording deleted after encryption. One pharmacy’s recordings cannot be opened with another’s key.
Our own staff are blocked from patient voicemail
The playback route refuses a Clinic Networking admin account outright and writes an audit record of the attempt. This is enforced on the server, not hidden in the interface.
You choose how callers prove who they are
Date of birth is the default. The weaker options, including matching on caller ID alone or skipping the check, require a signed authorization on file before the system will accept the setting.
Dangerous settings need a real second factor
Changing your transfer number, your menu, or your verification method takes a passkey or an authenticator code on the session, whatever the person’s role.
Guessing is blocked across calls, not just within one
Repeated verification attempts against the same prescription are counted and cut off after ten in an hour, so hanging up and redialing does not reset the attempt limit.
Your managers can audit their own team
An Activity page records every voicemail played or downloaded, every configuration change, and every staff-account change, filterable by person and date. It includes every time a Clinic Networking account touched your store.
None of this was bolted on afterwards. We review our own platform on a regular cycle, we fix what those reviews turn up before we write about it, and everything listed here is running today rather than planned. When we find something, the fix ships first and the announcement comes second.
We sign a Business Associate Agreement covering the refill line with every pharmacy before it goes live.
One flat price
per pharmacy location
No setup fee. No per-call charges. No contract. One refill-interrupted afternoon pays for the month.
Book a demoWhat the $99 covers
- Your refill line, answered around the clock
- LibertyRx, Computer-Rx, or PioneerRx connection
- RxConnector app and its updates, where you need it
- The portal, with accounts for your whole team
- Editable prompts, menu, hours, and pickup options
- Eight caller languages besides English, recorded and ready
- Pending-refill queue, reports, and digest emails
- Support from the same people who wrote it
Premium studio-recorded voices are a paid add-on and the portal shows the price before you can enable one. Everything else listed here is included.
Questions pharmacies ask us
Do I have to change phone providers?
No. We assign you a refill line and you forward your existing refill number to it. Your current phone system, carrier, and handsets stay exactly as they are. If you would rather move the number to us, we can port it, which takes a few business days with the carrier rather than the same day.
Do we need VoIP, or new phones?
Neither. If your store still runs on plain copper lines with the phones you have had for fifteen years, this works. Call forwarding is the only thing your line has to do, and every carrier does that. Worth knowing: because the menu lives on our side, an old-fashioned phone system can end up with a proper auto attendant for the first time. Press 1 for refills, press 2 to leave a message, press 0 for the counter, or send a key to your delivery line, all without replacing a single handset.
How fast can we go live?
Same day in the normal case. Forwarding a number is instant, and configuration plus a test call is the rest of it. Stores on Computer-Rx or PioneerRx also need the RxConnector app installed on one PC, which takes a few minutes and no admin rights. Porting a number instead of forwarding it is the one step that runs on the carrier’s clock.
Is this artificial intelligence? Does it understand speech?
No, and that is on purpose. It is a keypad system. Callers press digits and the line follows a defined path that you can read end to end in your portal. There is no speech recognition and no language model deciding what to do with a prescription. The same input always produces the same call.
What happens if my pharmacy system goes down?
If it is already unreachable when the call arrives, the line tells the caller plainly, then collects their prescription numbers anyway and offers to record a message. Each request lands in a Pending Refills queue in your portal. When the connection comes back the system submits them itself, within about ten seconds, and it keeps retrying every ten minutes for anything that has not gone through. If a request has been waiting more than an hour, your team gets told. If your system instead drops out partway through a call, that caller is transferred to your counter rather than queued.
Which pharmacy systems do you work with?
LibertyRx over a direct cloud connection with nothing to install, and Computer-Rx (WinRx) and PioneerRx through RxConnector, a small Windows app that runs on one store PC. RxConnector installs without admin rights and only makes outbound connections, so nothing has to be opened on your firewall. Those three are what the refill line connects to. We support plenty of other pharmacy systems on the IT side, but a refill line needs a real integration, so tell us what you run and we will give you a straight answer.
What does it cost, and what is not included?
$99 a month per location, flat. No setup fee, no per-call charge, no contract. That covers the line, the portal, your staff accounts, and support. Premium studio-recorded voices are the one paid add-on, and the portal tells you the price before you can turn one on.
What languages can callers use?
Spanish, French, German, Portuguese, Japanese, Korean, Chinese, and Arabic are recorded and ready to switch on today, alongside English. It is the whole call flow, not a translated greeting on an English menu: prompts, verification, prescription statuses, pickup options, and the closing summary all run in the language the caller picked. After the greeting they hear a short offer in each language you have enabled, spoken in that language, and press one key to switch. You can run up to eight alongside English. Need one we do not have yet? Ask, and we will look at adding it.
Do callers ever get stuck in the menu?
Pressing 0 transfers to your counter from any menu, and it overrides whatever else that key is set to. If you are closed, a caller asking for a person is told so and offered voicemail rather than being bridged to a phone nobody will answer.
Do you record calls?
No. The only audio we ever capture is a voicemail the caller chooses to leave. Everything else is logged as structured events, which prompt played, which status came back, which action was taken, with the caller’s number masked before it is stored.
We have more than one store. How does that work?
Each location is its own line at $99 a month, with its own hours, prompts, and pharmacy-system connection. A manager assigned to several stores gets a combined view across all of them plus a per-store breakdown, from one login.
Hear it before you buy it
Call us and we will walk you through a real call on a demo store, using your pharmacy system’s quirks, not a slideshow.