Remote support
On the phone with us? Enter the code below and we’ll connect in seconds.
Join a support session
Trouble seeing the box above? Open the support portal in a new tab.
How it works
- 1 Enter your code
Type the code your Clinic Networking technician gives you into the box and click Join.
- 2 Let it download
Your browser downloads a small support app. It only takes a few seconds.
- 3 Open the download
Open the downloaded file and click Run (or Yes) if Windows asks. That connects you to your technician.
- 4 You’re connected
We can now see your screen and help. You stay in control and can end the session at any time.
Can’t find the download?
It usually appears at the top-right of your browser (a small download arrow) or at the bottom-left. You can also press Ctrl+J to open your Downloads, then open the newest file. Still stuck? Call us and we’ll stay on the line.
Setting up office VPN access?
Follow our step-by-step guide to install NetExtender and connect to your work computer from home.
Open the VPN setup guide →Secure
Sessions are encrypted end to end, and you can see everything we do.
You’re in control
During a support session you can watch along and end it whenever you like.
With your permission
For managed clients we may set up secure unattended access, but only after we’ve agreed it with you.
Not on the phone with us yet?
Call and a real person will pick up and get you sorted.
Call (405) 300-0122