Your computers, looked after by the people who answer the phone
We started in 2019 as a network security and tech support shop, and support is still the center of the work. Every computer you enroll gets our monitoring agent. We keep Windows updated, watch for drives that start failing and disks that fill up, manage antivirus, install the software you need, and fix what breaks. When you call, you talk to one of us, never a call center.
$20 a computer · $50 a server · Per month, no setup fee · Month to month
What every enrolled computer gets
The everyday work of keeping an office’s computers running, done by people who know your office:
- Monitoring. Our agent watches each computer for drives that start failing, disks that fill up, and machines that stop checking in.
- Windows updates. Updates and security patches, managed and kept current.
- Remote help. We connect to the computer and fix the problem without a site visit. Every remote session is logged and protected with multi-factor sign-in.
- Software installs. Installing approved software is free for managed clients.
- Printers and peripherals. The printer that stopped printing, the scanner that vanished, the label printer nobody can find the driver for.
- Passwords and accounts. Password resets and help getting someone back into their account.
Servers get all of that, and the domain
Server Support covers everything above, plus the jobs only a server has: Active Directory, DNS and DHCP, users and groups, and group policies. Windows Server updates are part of the job too.
Computer Support
Per endpoint
No setup fee
Per-device coverage with remote help, updates, and security patching.
- 24/7 monitoring
- Automated updates & patches
- Security hardening
- Help desk support
Server Support
Per server
No setup fee
Per-server management with monitoring, patching, and Windows Server administration.
- 24/7 server monitoring
- Windows Server patching
- AD, DNS, DHCP support
- User & group management
Every managed plan includes 2 hours of remote support a month in total, not per computer. Past that, time is billed at the enrolled rates on our rate card.
Antivirus we watch for you
Acronis antivirus is a separate line, per device. We deploy the protection, watch every computer running Acronis, and step in when Acronis catches something. Add antivirus to any computer you enroll.
Acronis Antivirus
Per device
- Real-time protection
- Ransomware defense
- AI threat detection
- Centralized management
What’s billed separately
The monthly price covers the everyday work. These are separate, and you hear about any charge in advance:
- New hardware: computers, printers, phones, and cables
- On-site visits beyond what your plan includes
- Major projects, like a new network, an office move, or a large upgrade
- Support for software we don’t manage, which goes to that software’s vendor
- Personal phones, tablets, and home computers
Hourly and one-time rates are on our rate card.
Careful with your systems
- You talk to one of us. We never send your call to a third-party call center.
- Remote access is logged. Every remote session leaves a log entry, and connecting takes multi-factor sign-in.
- We know pharmacy software. PioneerRx, QS/1, Liberty, DRx, Computer-Rx, Rx30, and FrameworkLTC, plus the practice systems around them.
- Your IT person is welcome. We work alongside existing IT staff as happily as we take the whole job.
- Our tools are on the record. The monitoring and remote support tools we use are on our subprocessor list, with exactly what each can see.
- No contract. Month to month, with no cancellation fee. Cancel, and service runs to the end of that billing period.
Questions we get about computer support
What’s the difference between computer and server support?
Server Support covers everything Computer Support does, plus the jobs only a server has: Active Directory, DNS and DHCP, users and groups, and group policies.
Is antivirus included?
Antivirus is its own line, $5.99 a device per month, for Acronis deployed and watched by us. Add antivirus to any computer you enroll.
What isn’t covered?
New hardware, on-site visits beyond what your plan includes, major projects like an office move, support for software we don’t manage, and personal devices. If you’re not sure, ask. We always tell you before anything is billed.
How much help is included?
Every managed plan includes 2 hours of remote support a month in total, not per computer. Past that, time is billed at the enrolled rates on our rate card, which are lower than our rates for clients without a plan.
What about after hours?
After-hours help is available, and billed at the after-hours rates on our rate card.
Do you know our pharmacy software?
Yes. We work in PioneerRx, QS/1, Liberty, DRx, Computer-Rx, Rx30, and FrameworkLTC, and in practice systems like eClinicalWorks, Athenahealth, Epic, and Cerner.
We already have an IT person. Can you work with them?
Yes. We can fill the gaps, take the overflow, or cover the pharmacy and HIPAA side, and take over completely if you ever want us to.
Is there a contract?
No. Computer and server support are month to month, with no cancellation fee. If you cancel, service runs to the end of that billing period.
Hand us the computers
Build a quote for every computer and server in the office, or call and tell us what you're running today.