Services & Pricing
Transparent pricing for all your business IT needs.
No long-term contracts. Not on anything. Services are month to month, from a single phone extension to a full managed network. The few licenses that run a year at a time, like Bitwarden and domain names, carry no contract either. We would rather earn your business every month than lock you into an obligation you don't want or need.
Managed IT Services
Network Management
Per location
Enhanced $299/mo · Setup $349 (Enhanced $599)
Managed network with SonicWALL firewall, WiFi, and cellular failover, monitored around the clock.
- SonicWALL firewall included
- 24/7 monitoring & alerting
- VPN setup & management
- Business & guest WiFi (AP included)
- Security updates & patches
Computer Support
Per endpoint
No setup fee
Per-device coverage with remote help, updates, and security patching.
- 24/7 monitoring
- Automated updates & patches
- Security hardening
- Help desk support
Server Support
Per server
No setup fee
Per-server management with monitoring, patching, and Windows Server administration.
- 24/7 server monitoring
- Windows Server patching
- AD, DNS, DHCP support
- User & group management
Cellular Backup
Stay online in an outage
Peplink router $299 one-time · up to 5GB/mo
Automatic cellular failover so you keep processing claims when your main internet drops.
- Peplink cellular router
- Automatic failover
- Up to 5GB cellular / mo
- Keep working during outages
Each managed plan includes 2 hours of remote support per month in total, not per device. WiFi is included in network plans.
Cybersecurity & Security Software
Clinic Voice IVR
Automated Rx refill line, per pharmacy location
No setup fee, no per-call charges
- Answers refill calls around the clock
- Posts into LibertyRx, Computer-Rx, or PioneerRx
- Keeps taking refills during a pharmacy-system outage
- Works alongside your existing phone system
Offsite Backup
Cloud backup
Pay only for what you use
- AES-256 encryption
- File versioning & history
- Ransomware recovery
- Automatic monitoring
Acronis Antivirus
Per device
- Real-time protection
- Ransomware defense
- AI threat detection
- Centralized management
Bitwarden
Password manager, per user
Per user, billed yearly at $59.88
- Encrypted password vault
- Shared team folders
- Multi-factor auth
- Setup & onboarding
Clinic Forms
Digital forms and e-signatures
Per site, billed monthly
- HIPAA-compliant forms, built on HIPAAtizer
- Your paper forms converted by hand, free
- E-signatures and audit logging
- FormRetriever downloads, names, and files each PDF for you
Clinic Voice: VoIP Phone Service
Clinic Voice is our business phone service (VoIP). The phone system itself is the same for everyone: auto attendants, queues, routing, and time frames are in the platform, not sold back to you a feature at a time. What the plans change is what sits on the extension. Pick per extension and mix them across the office.
The Vitals
Back office and light phone use
Per extension, billed monthly
A desk that just needs a phone to work on the same platform as the rest of the team.
- Extension with 5,000 pooled minutes
- Desk phone plus the mobile app
- Caller ID name (CNAM) and spam call filtering
- Voicemail to email (business accounts)
Full Chart
Everything, and it comes with you
Per extension, billed monthly
Go anywhere with ReachUC Plus: the extension follows the person off the desk.
- Everything in Vitals, plus:
- ReachUC Plus: desktop and web, not just mobile
- Call recording, searchable by date and number
- Ring your cell at the same time, with the office caller ID
- Voicemail transcription (business accounts)
Triage
Call centers and supervisors
Per extension, billed monthly
See who is answering what: every rep runs as an agent, live on the board and in the reports.
- Everything in Full Chart, plus:
- The extension runs as an agent on a call center account
- Live status of every extension, device, and queue on the account
- Custom reports with tables and graphs, built from your own call data
- Answer times, abandons, and busiest hours, by queue and by person
- Manager logins for supervisors who do not need a phone, included
Included with every Clinic Voice account
Add-ons & account services
- Additional device on an extension (desk phone, app, or both) $9.99 / device / mo
- Clinic Voice IVR, automated Rx refill line (sold on its own too) $99 / location / mo
- Fax bundle (fax line, portal, and FaxRetriever software) $19.99 / mo
- Call recording or voicemail transcription on a single extension $4.99 / extension / mo each
- Additional phone number, with caller ID name and spam filtering $2.99 / mo each
- Number porting (one-time) $15 ($45 expedited)
Each extension supports up to 10 connected devices, and you can mix plans across the office. Voicemail to email and voicemail transcription are not available on HIPAA accounts. Your numbers stay yours and there is no contract, but carrier rules hold a number on its new network for 60 days after a port before it can move again.
Business SMS & Patient Texting
Business texting runs on CloudMessage: one shared inbox the whole front desk works out of, on your business number, with every conversation kept in one place instead of on somebody's personal phone.
CloudMessage Standard
Per user
Best for texting people back
For a front desk that answers when a patient or customer texts in.
- Shared team inbox
- Message templates
- Message history
CloudMessage Pro
Per user
Best for texting people first
For a front desk that sends first: reminders, confirmations, and ready-for-pickup.
- Everything in Standard
- Keyword automation
- Scheduled sends
Automated or broadcast texting requires 10DLC registration ($19.99/yr) for carrier compliance.
Support Rates & Service Fees
This table is our rate card: the one place we publish what support and one-time service fees cost. Our Terms & Conditions and our service forms point here instead of repeating a number, so a price changes in exactly one place. If a figure anywhere else disagrees with this page, this page is the one that governs.
| Service | Rate | Notes |
|---|---|---|
| Remote Support (Enrolled) | $59/hr | Business hours, 15-min increments |
| Remote Support (Non-Enrolled) | $129/hr | 1-hr minimum, 30-min increments |
| After-Hours Remote (Enrolled) | $149/hr | 1-hr minimum, 30-min increments |
| After-Hours Remote (Non-Enrolled) | $199/hr | 1-hr minimum, 30-min increments |
| On-Site Support (Enrolled) | $59/hr | 1-hr minimum, 30-min increments |
| On-Site Support (Non-Enrolled) | $129/hr | 1-hr minimum, 30-min increments |
| On-Site Emergency | $199/hr | After-hours, weekends, holidays |
| Travel Fee | $50 flat | Up to 50mi, $1/mi after |
| Expedited Installation | $99 flat | Same-day or unscheduled install, plus labor above. No labor charge for a standard install of a device bought from us |
| Out-of-Scope Remediation | $99 flat | Per incident, plus labor above. Covers triage, evidence, and documentation |
| Bench Diagnostic & Intake | $150 flat | Drop-off equipment service for non-managed customers. Credited toward the final invoice if the work proceeds |
| Cancellation / No-Show | $100 minimum | Or 50% of the scheduled labor estimate, whichever is greater. Applies under 12 business hours of notice |
Business hours: Mon to Thu 8am to 5pm, Fri 8am to 3pm (Central). 'Enrolled' rates apply to active managed-services clients. Labor is billed in the increments shown; flat fees are charged once per event.
Business Email & Domains
Business Email
Per mailbox
Custom domain
- Custom domain email
- Webmail + mobile/desktop
- Spam & malware filtering
HIPAA Email
Encrypted & HIPAA-compliant
Direct from our partner, no middleman
- End-to-end encryption
- HIPAA compliant (BAA available)
- Zero-access architecture
Domain Management
Per domain
Registration from $14.99/yr
- DNS hosting & management
- WHOIS privacy
- Auto-renewal protection
Web Hosting
Per site
- Shared or WordPress hosting
- SSL included
- Setup assistance
No plan carries a long-term contract. Need a custom mix? Let’s talk.
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