Note on VoIP Extensions

Standard Extensions vs. Shared Extensions

When it comes to our VoIP services, it's important to understand the difference between Standard Extensions and Shared Extensions.

• Standard Extensions: A Standard Extension is a unique phone line with its own extension number (e.g., Ext. 101). One standard license is required to receive service and create the first extension. Additional standard licenses will create additional unique extensions (e.g., Ext. 102, Ext. 103, etc.).

• Shared Extensions: Shared Extensions allow multiple devices (up to 9 additional devices) to share an existing standard extension. This means that all shared devices can operate independently but will share the same extension number (e.g., Ext. 101a, 101b, Ext. 102a, 102b, etc.).

Business Example: In a small doctor's office, each exam room might have its own standard extension (e.g., Ext. 101, Ext. 102, etc.) for individualized service. The front desk, however, could have a standard extension (Ext. 100) with shared extensions like 100a, 100b, etc., allowing multiple front desk employees to answer calls routed to Ext. 100.

*Denotes paid add-on service

** Shared lines are available on up to 9 additional devices

Note on Business SMS:

1. 10DLC Campaign: Businesses enrolling in Business SMS services must qualify for and enroll in a 10DLC campaign, including a one-time fee listed in the table below.
2. Message Limit: The service comes with 1,000 messages per month. Additional charges for extra messages are currently not enforced.
3. Opt-Out: Message recipients have the option to opt-out of receiving SMS messages. Clients can enroll and unenroll at will; however, 10DLC charges apply each time a campaign is enrolled.
4. Data Rates: Standard data rates may apply when using the Business SMS service.
5. Service Limitations: The service is subject to network availability and may not be available in all areas.
6. Privacy Assurance: Clinic Networking, LLC does not have access to any SMS records sent or received through the Business SMS service.

Notes on Email Services: The pricing listed above is for standard email services with basic features. Additional costs may apply for extra storage, specialized security features, or other advanced functionalities. Please consult with our team for complete pricing details and customization options.

Note on Domain Services: The pricing listed above applies to most common domain extensions. Some specialized or premium domains may incur additional charges. Please consult with our team for complete pricing details and availability.

Note on Internet and Cellular Backup Service:

Equipment Costs: A one-time equipment charge of $299 covers the cost of a cellular modem, which is yours to keep. This modem is tested and trusted by Clinic Networking, LLC for optimal performance and reliability.

Customer-Provided Equipment: Clients have the option to provide their own cellular modem for the service. While we will register and provide cellular service for customer-owned equipment, it's important to note that we cannot guarantee the same level of reliability or offer warranty services for such equipment.

Data Usage: The service includes 1GB of data per month. Additional data usage is billed at a rate of $10 per GB.

Installation and Third-Party Fees: Installation fees, if applicable, are assessed directly by the respective service provider (e.g., AT&T, Verizon, etc.) and are not included in our pricing.

Service Reliability: Clinic Networking, LLC strives to offer reliable services; however, it's important to note that we cannot guarantee uninterrupted service as it is subject to third-party providers.

*Prices listed are per agent, per month, and require a 3-year commitment as mandated by our service provider. This commitment is outside of our standard no-contract policy. 1-year commitment options are also available. For full details and customized pricing, please consult with our team.

Note on Software Support and Licensing:

• Third-Party Software: The software solutions listed on this page are third-party programs that we resell and support to enhance your business operations.

• Our Support: We're here to provide comprehensive support for these software solutions, ensuring they integrate seamlessly into your workflow.

• Developer Referrals: While we strive to handle all support inquiries in-house, there may be specialized issues that require the expertise of the original software developer. In such cases, we may refer you to the developer for further assistance.