Updated 10/30/2025

Effective date: 03/09/2023
Last updated: 10/30/2025

Welcome

Clinic Networking (“we”, “us”, “our”, or “Clinic Networking”) operates https://clinicnetworking.com (the “Website”) and provides managed network and IT services (the “Services”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what personal information we collect, how we use and share it, how long we keep it, and the choices you have regarding it.

Controller:
Clinic Networking, LLC
Phone: (405) 300-0122
Email: info@clinicnetworking.com

By using the Website or our Services, you agree to the practices described in this Privacy Policy. If we make material changes we will post updated terms on the Website and include a new effective date.

1. Scope & Applicability

This policy applies to personal information collected when you:

• Visit or interact with our Website;

• Purchase Services, equipment, or subscriptions from us;

• Contact us by phone, email, or through forms; or

• Use the Services we provide to you.

It does not apply to personal information collected by third parties that may link to or from our Website. You should review those third-party policies before sharing personal information.

2. Types of Personal Information We Collect

We collect information you provide directly and information collected automatically:

A. Information You Provide

When you create an account, contract for Services, request support, or otherwise communicate with us, you may provide:

• Full name and business name

• Contact information: email address, phone number, business address

• Billing and payment information (processed by third-party payment processors — see below)

• Account credentials and administrator contact details

• Support and troubleshooting details (device names, IP addresses, screenshots, logs)

• Any other information you choose to provide (notes, messages, uploaded documents)

B. Information Collected Automatically

When you visit or use the Website we may collect:

• IP address and approximate location derived from IP

• Device identifiers, browser and operating system, screen resolution, and language settings

• Referring/exit pages and URLs, pages visited, and time spent on pages

• Usage and performance data, error logs and diagnostics

• Mobile device identifiers if you access the Website from a mobile device

C. Payment Information

We do not store full payment card numbers on our systems. Payment information you provide is processed and stored by third-party payment processors (for example, PayInvoice.com). These providers have their own privacy policies and security standards.

D. Cookies and Tracking Technologies

We use cookies, web beacons, local storage, and similar technologies. See Cookies & Tracking below for details.

3. How We Use Your Information

We use personal information for the following purposes:

• To provide and operate our Services and Website;

• To create, manage and bill your account, process payments, and deliver products (hardware/equipment) and invoices;

• To respond to support requests and to diagnose and fix technical issues;

• To send administrative communications, order confirmations, security alerts and transactional messages;

• To send marketing communications and promotional offers (where you consent or where permitted by law);

• To analyze website usage and improve our Website, products and Services (including via analytics tools);

• To detect, investigate, and prevent fraudulent or illegal activity and to protect the security of our systems;

• To comply with legal obligations and to enforce our Terms & Conditions.

4. Sharing Your Information

We do not sell your personal information. We share personal information only as described below:

A. Service Providers & Subprocessors

We share personal information with vendors who perform services for us, such as:

• Payment processors (e.g., Authorize.net)

• Email and marketing providers

• Analytics providers (e.g., Google Analytics)

• Hosting and infrastructure providers

• Support and ticketing platforms

These service providers are contractually limited to using your data only to provide services to us and are required to maintain appropriate security controls.

B. Legal & Safety

We disclose personal information when required by law, to respond to lawful requests and legal process, or to protect the rights, property or safety of Clinic Networking, our clients, or others.

C. Business Transfers

If Clinic Networking is involved in a merger, acquisition, or asset sale, personal information may be transferred as part of that transaction. We will notify you of the change in control and any choices you may have.

D. With Your Consent

We may share personal information with other third parties when you have given explicit consent.

5. Cookies & Tracking Technologies

Our Website uses cookies and similar technologies for necessary site functionality and analytics. We do not serve advertisements and therefore do not deploy marketing or advertising cookies.

Categories used on this Website include:

• Necessary cookies: required for basic site functionality (no opt-out). These enable essential features like secure log-in, form submission, and cart persistence.

• Functional cookies: remember preferences and improve usability (for example, language or display preferences).

• Analytics cookies: measure and help us improve Website performance and user experience (for example, Google Analytics). These cookies collect aggregated usage statistics such as pages visited and session length.

You can control cookie preferences through our cookie banner (where presented) or via your browser settings. Disabling certain cookies may affect Website functionality. For opt-out of analytics tracking, you may use Google Analytics’ opt-out tools (see Google’s privacy resources).

6. Data Retention

We retain personal information only as long as necessary:

• Account/customer data: while your account remains active and for a reasonable period after termination for recordkeeping, tax and business purposes (typically up to 7 years unless a longer retention period is required by law).

• Billing and transaction records: for as long as required by tax and accounting laws (typically 7 years).

• Support tickets & logs: typically retained for 2–7 years depending on the type and usefulness of the record.

• Analytics data: aggregated or anonymized analytics may be retained longer; raw analytics that identify you will be retained for a limited period (for example, 25 months), unless otherwise required.

• Marketing consents: retained until you revoke consent.

When personal information is no longer necessary we will delete or anonymize it in a manner consistent with applicable law. Retention durations above are guidelines; specific retention periods can be provided upon request.

7. Your Rights & Choices

Depending on your location and applicable law, you may have the following rights:

• Access & portability: request a copy of the personal information we hold about you.

• Rectification: request correction of inaccurate or incomplete information.

• Erasure (Deletion): request deletion of your personal information where permitted by law.

• Restriction: request limits on how we use your information.

• Object / Opt-out: object to processing based on legitimate interests, or opt out of targeted advertising.

• Opt-out of sale: if you are a California resident, you have the right to opt out of the sale of personal information. We do not sell personal information for monetary consideration; if that changes we will provide a “Do Not Sell My Personal Information” link.

• Withdraw consent: where processing is based on consent, you may withdraw consent at any time.

How to Exercise Your Rights

To exercise your rights, contact us:

• Email: info@clinicnetworking.com

• Phone: (405) 300-0122

• Mail: Clinic Networking, LLC
  5830 NW Expressway #144
  Oklahoma City, OK 73132

When you make a request we will verify your identity before taking action. Verification may require providing account details and other information. We will respond to verifiable consumer requests within the timeframes required by applicable law (normally 45 days; we may extend once with notice).

If you are a California resident and wish to submit a request, you may also designate an authorized agent to make the request on your behalf. We will require proof of authority.

8. Security

We implement reasonable administrative, physical, and technical safeguards designed to protect your personal information appropriate to the sensitivity of the data. These include network security controls, access restrictions, encryption in transit (TLS/SSL) and other measures.

However, no method of transmission or storage is 100% secure. If a data breach occurs we will follow applicable laws for breach notification and will notify affected individuals and authorities as required.

9. U.S. Operations & Data Location

Clinic Networking operates in the United States and provides Services to clients located in the United States. Personal information collected by Clinic Networking is processed and stored in the United States.

Third-party service providers (for example, payment processors and analytics providers) we engage will generally process or store data in the United States. If we ever need to use a provider that stores or processes data outside the U.S., or if we plan to process personal information outside the United States, we will take appropriate contractual and technical measures to ensure adequate protection of the data and will update this policy accordingly.

10. Children’s Privacy

Our Website and Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you learn that a child under 13 has provided us with personal information, please contact us and we will take steps to delete the information.

11. Third-Party Links & Services

Our Website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to read the privacy policies of any third parties you interact with.

12. CCPA / VCDPA & Other State Privacy Rights

For California Residents (CCPA)

• Categories of personal information collected, sold, or disclosed for a business purpose are described above.

• We do not sell personal information for monetary consideration. If that changes, we will provide a “Do Not Sell My Personal Information” option and comply with the CCPA.

• Your rights under the CCPA include access to personal information, deletion, and opt-out of sale. To submit a request, contact info@clinicnetworking.com or call (405) 300-0122.

For Virginia Residents (VCDPA)

• You have rights to access, correct, delete and obtain a copy of personal data, obtain a copy of the processing purpose and categories of data, and opt out of targeted advertising. To submit a request use the contact information above.

Other State Privacy Rights

Residents of other U.S. states may have similar rights; contact us to learn what rights apply to you and how to exercise them.

13. Automated Decision-Making & Profiling

We do not engage in automated decision-making that produces legal effects or similarly significant effects concerning individuals. We may use automated systems for analytics and operational tasks, but those do not make determinative personal decisions about you.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes we will notify you by posting a prominent notice, sending an email if you are a customer, and updating the “Effective date” above. Continued use after changes constitutes acceptance.

15. Contact Us

If you have questions, want to exercise your rights, or want more information about our privacy practices, contact:

Clinic Networking, LLC
Phone: (405) 300-0122
Email: info@clinicnetworking.com
Mail: Clinic Networking, LLC
5830 NW Expressway #144
Oklahoma City, OK 73132

Effective date: 03/09/2023
Last updated: 10/30/2025

Welcome

Clinic Networking (“we”, “us”, “our”, or “Clinic Networking”) operates https://clinicnetworking.com (the “Website”). This Cookie Policy explains how and why we use cookies and similar technologies when you visit or interact with the Website, how you can control them, and how we protect your privacy.

Controller:
Clinic Networking, LLC
Phone: (405) 300-0122
Email: info@clinicnetworking.com

This Cookie Policy should be read together with our Privacy Policy and Terms & Conditions. By using the Website you accept the use of cookies as described in this Policy.

What are cookies and similar technologies?

Cookies are small text files placed on your device (computer, tablet, or mobile) when you visit a website. They help the Website remember information about your visit and improve functionality and performance. Similar technologies (such as web beacons, local storage, and device identifiers) perform related functions.

Cookies can be first-party (set by our Website) or third-party (set by providers we use to operate the site and provide Services).

Our approach to advertising & marketing cookies

Clinic Networking does not serve advertisements on our Website and does not deploy marketing or advertising cookies. We do, however, use cookies and related technologies for site functionality and analytics (see below).

Categories of cookies we use

We use cookies for three primary purposes: strictly necessary site functionality, functional/experience improvements, and analytics.

1. Strictly necessary cookies

These cookies are essential for the Website to operate and cannot be disabled via our cookie banner. They support core features such as secure log-ins, form submissions, server load balancing, and basic security protections. If you block these cookies you may not be able to use parts of the Website.

2. Functional cookies

Functional cookies remember choices you make on the Website (for example: language or display preferences) and enable features like live chat. These cookies improve the user experience but are not essential.

3. Analytics cookies

We use analytics cookies to understand how visitors use the Website and to help us improve Website performance and content. Analytics cookies collect aggregated, non-identifying information such as pages visited, time on site, and technical diagnostics.

Examples of providers we use for analytics and site functionality include Google Analytics, HubSpot, Cloudflare and PayInvoice.com. These providers may set cookies to support their services. Data collected via analytics providers is used only to improve our Website and Services and is governed by our Privacy Policy and the providers’ privacy policies.

Third-party cookies and service providers

Some cookies are set by third-party providers that help us operate the Website or provide Services (for example: analytics, hosting, security and chat functionality). These providers may collect information on our behalf. We do not control third-party cookies and we recommend reviewing the relevant third-party privacy pages for details on how their cookies are used and how to opt out.

Examples of third-party services we use:

• Google Analytics — for aggregated site analytics and performance.

• HubSpot — for contact forms, chat, and some tracking related to customer interactions.

• Cloudflare — for site performance, bot management, and security.

• PayInvoice.com (and other payment processors) — for payment processing; payment providers have their own cookie and data practices.

Social cookies

If we include social features that enable you to interact with social networks (e.g., share content or use embedded social content), social networks may set cookies in your browser. The use of such cookies and the data they collect are governed by the privacy policies of those social networks.

How to manage or block cookies

You have a range of choices when it comes to cookies:

Browser controls

Most browsers let you block or delete cookies. If you block or delete cookies, parts of the Website may not work properly. For instructions, visit your browser’s help pages.

Analytics opt-out

To opt out of Google Analytics across sites you can install Google’s opt-out browser add-on.

Cookie banner & consent

Where a cookie banner or preference tool is presented, you can accept or reject optional cookie categories (for example: functional or analytics cookies) as permitted by applicable law. Note that necessary cookies cannot be disabled via the banner.

Deleting cookies

You can delete cookies at any time using your browser settings. Deleting cookies will not prevent our Website from setting new cookies in future visits unless you change your browser settings or use the opt-out controls described above.

Consequences of blocking cookies

Blocking or deleting cookies may prevent you from using the full functionality of the Website. Features such as secure forms, saved preferences, live chat, and personalized content may not function correctly or at all.

Changes to this Cookie Policy

We may update this Cookie Policy from time to time. If we make material changes, we will post a notice on the Website and update the “Last updated” date above. Continued use of the Website after changes means you accept the revised Policy.

Contact us

If you have questions, concerns, or requests related to cookies, please contact us:

Clinic Networking, LLC
Phone: (405) 300-0122
Email: info@clinicnetworking.com
Mail: Clinic Networking, LLC
5830 NW Expressway #144
Oklahoma City, OK 73132

Effective date: 03/09/2023
Last updated: 10/30/2025

Welcome & Acceptance

Clinic Networking, LLC (“Clinic Networking”, “we”, “us”, “our”) provides managed IT, networking, voice and related services via https://clinicnetworking.com (the “Website”) and by contract (the “Services”). By using our Website or contracting with us for Services you agree to these Terms & Conditions (“Terms”), our Privacy Policy, and any Service Quote, Order Form, or signed Service Agreement. If you do not agree, do not use the Website or Services.

If you sign on behalf of an organization you represent and warrant you have authority to bind that organization. These Terms may be updated from time to time; material changes will be posted to the Website and/or provided to customers. Continued use constitutes acceptance.

1. Scope of Services

Clinic Networking provides (as applicable): computer support, network security, managed firewalls, business and guest Wi-Fi, secure email and hosting, backup and disaster recovery, cyber security and antivirus, VoIP (“Clinic Voice”) and equipment sales. Specific services and service levels are set by signed Service Quotes, Order Forms, or separate written SLAs.

Clinic Networking may modify, suspend, or discontinue any Service in its discretion. Where a Service requires separate documentation (e.g., voice services), those terms supplement these Terms.

2. Customer Responsibilities

To enable Clinic Networking to provide Services, you must:

• Provide timely access to facilities, systems, credentials, and contacts.

• Notify Clinic Networking before making any planned network or device changes, or engaging third-party vendors to perform network changes.

• Maintain current backups of all data, and ensure point-in-time recovery if desired. Clinic Networking is not responsible for data loss unless a specific backup service is contracted and documented.

• Provide accurate contact and billing information and promptly report suspected fraud or unauthorized access.

• Follow our instructions for secure usage and do not intentionally disable security controls we install.

Failure to satisfy these responsibilities may result in delays, additional fees, or termination.

3. Change Management & Coordination

All non-emergency configuration changes, firmware upgrades, VLAN/SSID additions, device replacements, or topology changes must be coordinated through Clinic Networking’s ticketing or scheduling system. For planned changes Clinic Networking will:

• Advise on risk and implementation windows;

• Offer to perform the change under your existing Service Agreement (if covered and scheduled), or provide a quote for out-of-scope work.

If you make unilateral (client-initiated) changes without prior notification and later request Clinic Networking to remediate, such work will be treated as Out-of-Scope Work (see Section 4).

4. Client-Initiated Changes & Out-of-Scope Remediation

4.1 Policy Summary

Clinic Networking’s flat monthly support covers normal operation and activities performed or approved by our team. Work required because of Client-Initiated Changes, unauthorized third-party activity, user errors, or misconfiguration is out-of-scope and will be billed.

4.2 Examples (non-exhaustive)

• Connecting business devices to an isolated Guest Wi-Fi.

• Plugging unmanaged network equipment into production networks.

• Factory resetting, renaming, or replacing managed devices without Clinic Networking’s coordination.

• Unscheduled removal/installation of computers, servers, network appliances, or IADs (telephony devices).

• Third-party vendor changes done without coordination that break services.

4.3 First-Incident Courtesy

Clinic Networking may provide one documented courtesy remediation for the first Client-Initiated incident per client within a 12-month period. Subsequent incidents are billable.

4.4 Billing Rules for Out-of-Scope Work

Unless otherwise agreed in writing:

• Incident fee: $99 per remediation event (covers triage & admin).

• Hourly remediation: $150/hour billed in 15-minute increments; 1-hour minimum.

• After-hours / emergency: 1.5× hourly rate (see Section 6).

• Project work: If remediation requires larger redesign or project work, Clinic Networking will provide a written quote and schedule.

Every out-of-scope remediation will be documented in a ticket with cause, evidence (screenshots, configs, photos), and time. Invoices will include that documentation.

5. Device Replacement & Installations

This section describes how Clinic Networking handles hardware changes, device replacements, and installation requests. We understand downtime is stressful — if you need a same-day install, we’ll do our best to help; expedited service is available for a small fee so we can prioritize your request safely and predictably.

5.1 Scheduling Required

• Planned replacements: Customer must submit a request via ticket, phone call, or email. Clinic Networking will schedule an installation window during business hours (Mon–Thu 8:00–17:00 CT, unless a different schedule is agreed) within a reasonable timeframe (usually 24–72 business hours depending on location and queue).

• Walk-ins and hardware arrivals: Clinic Networking does not accept unscheduled hardware drop-offs or require immediate installation of devices delivered to our office unless a separate expedited arrangement exists.

5.2 No Immediate Install Expectation

If you replace a workstation, server, or network device and requrest immediate installation, that request is considered Expedited installation and will be billed accordingly (see Section 5.4). If you decline expedited service, Clinic Networking will schedule the earliest available slot.

5.3 Preparation & Customer Duties Before Install

Before installation, the customer must:

• Back up all data and confirm backups are successful. Clinic Networking is not responsible for data loss unless backup services were explicitly contracted prior to the removal of the device to be replaced.

• Ensure the device is labeled with serial/model info, license keys, and (if required) an RMA/Return Authorization.

• Provide required credentials, physical access, and contact person on site.

5.4 Expedited / Immediate Installation (“Expedited Installation”)

If you require immediate or same-day installation (where available), request Expedited Installation. Terms:

• Expedite fee: $99 per expedited request.

• Hourly labor (when applicable): $100/hour during business hours, $200/hour for after-hours work, billed in 15-minute increments; 1-hour minimum.

• Devices purchased from Clinic Networking: If the replacement device was purchased from Clinic Networking and Clinic Networking is performing a standard installation for that device during the expedited request, the expedite fee ($99) applies but no hourly labor will be charged for the standard installation tasks. (Standard installation tasks include basic device configuration, VLAN/domain join, and application of account/profile settings.) Any time spent beyond standard installation — for example, complex migrations, custom scripting, extended troubleshooting, or third-party coordination — remains billable at the hourly rates above and will be documented.

• Priority SLA: Clinic Networking will use commercially reasonable efforts to respond within 2 business hours for on-site or remote dispatch (availability not guaranteed).

• Expedited charges apply whether the problem was client-initiated or not. The expedite fee covers schedule disruption and prioritization.

5.5 Cancellation & No-Show Fee

• If a customer cancels less than 12 business hours before a scheduled onsite appointment, or is not available at the scheduled time (no-show), Clinic Networking may charge a cancellation fee equal to the greater of $100 or 50% of the scheduled labor estimate for the appointment.

5.6 Parts, Licensing & Shipping

• Replacement parts, non-stock equipment, and licenses are chargeable. Shipping and expedited parts fees will be invoiced. RMA handling fees or restocking fees may apply where equipment is returned to vendors. If a device was purchased from Clinic Networking, parts/shipping related to that purchase are billed per the purchase terms.

5.7 Data Migration, Reinstallation & 3rd-Party Engagement

Clinic Networking will attempt to migrate applications, settings, and user data from an existing machine to a replacement device provided: (a) the original machine is still available for data extraction, and (b) the customer provides any necessary credentials, license keys, and access required for migration. While we make commercially reasonable efforts to transfer settings and applications, we cannot guarantee that every application, license, or configuration can be moved successfully.

Where a third-party vendor (for example, a software vendor, SaaS provider, or licensing authority) is required to reinstall or re-license software, we generally ask that the customer contact that vendor directly — that work is normally covered by the vendor’s own support or licensing agreement. If you’d prefer Clinic Networking to contact, coordinate with, or escalate to a third party on your behalf, we’re happy to do so; please note we will bill for the time spent coordinating at our standard coordination rate of $100 per hour during business hours and $200 per hour for after-hours work, billed in 15-minute increments with a 1-hour minimum. We will make every effort to provide an estimate before beginning third-party coordination and will document the steps taken so you know exactly what you’re being billed for.

Billing clarity: We will only bill for active engagement time — i.e., the time Clinic Networking staff spend directly communicating with, researching for, escalating to, or otherwise working with the third-party provider on your behalf. We do not bill for passive “waiting time” when we are simply awaiting a response from the third party, unless Clinic Networking is performing other billable tasks during that interval. If a vendor requires multiple proactive follow-ups or recurring escalations, the time for those active follow-ups will be billed.

6. Support Hours, Response & Priority

6.1 Standard Hours

• Business hours: Monday–Thursday, 8:00–17:00 Central Time (CT). Friday, 8:00-15:00 Central Time (CT)

• Support submitted during business hours receives priority handling.

6.2 After-Hours / Emergency Support

• After-hours support (“Emergency”) is available for customers on eligible plans or by purchase. Emergency requests outside business hours are billed at 1.5× hourly rate (see Section 4.4 and 5.4).

6.3 Response Time Examples (informational)

Clinic Networking targets the following during business hours (actual response depends on SLA and workload):

• Critical (complete outage) — initial response within 1 hour (business hrs).

• High (significant degradation) — initial response within 2–4 hours.

• Normal — initial response within 24 hours.

These are internal targets and not guarantees unless set in a signed SLA.

6.4 Priority Upgrades

Customers may request priority handling for a fee (expedite fee and/or premium plan). Clinic Networking will confirm availability and time frame.

7. Billing, Payments & Disputes

• Fees for Services, subscriptions, and goods are set in Service Quotes or on the Website. Unless otherwise agreed, fees are due upon invoice.

• Payment methods accepted: credit/debit card, ACH/bank transfer, check (where pre-approved). Recurring charges are auto-billed.

• Past-due accounts may be suspended or terminated and are subject to collection fees, interest, and costs of recovery.

• Billing disputes must be submitted in writing within 14 days of invoice; undisputed amounts remain due. Clinic Networking will provide remediation documentation for out-of-scope charges.

8. Intellectual Property & User Content

• Clinic Networking retains all IP rights in our materials, software and documentation. Customer grants Clinic Networking a non-exclusive license to use Customer content as necessary to provide Services.

• Customers retain ownership of their content. Customer warrants they have rights to any content provided to Clinic Networking and will not provide infringing material.

9. Confidentiality & Data Protection

• Clinic Networking and Customer will keep each other’s confidential information secure and only use it to perform the Services. Clinic Networking’s Privacy Policy governs personal data handling. Clinic Networking will use commercially reasonable measures to protect Customer data.

10. Warranties, Disclaimers & Limitation of Liability

• Clinic Networking provides Services “as-is” and disclaims warranties to the extent permitted by law. Except where prohibited, Clinic Networking’s liability for direct damages is limited to amounts paid by the Customer to Clinic Networking in the 12 months prior to the claim. Clinic Networking is not liable for indirect, incidental, consequential, or punitive damages. Specific voice services may carry separate limitations (see the voice agreement).

11. Indemnification

Customer will indemnify Clinic Networking against third-party claims arising out of Customer’s misuse of Services, breach of these Terms, or actions taken without Clinic Networking’s coordination.

12. Term, Termination & Suspension

• Either party may terminate for material breach not cured in 30 days. Clinic Networking may suspend Services for non-payment or security concerns. Early termination fees may apply where a Contract Term exists.

13. Dispute Resolution & Governing Law

• Except as required by law, disputes will be handled by binding arbitration in Oklahoma (or alternate process where not permitted). These Terms are governed by the laws of the State of Oklahoma.

14. DMCA & Copyright Complaints

Clinic Networking respects IP rights. DMCA takedown procedures apply for claims of infringement; provide the information specified by Section 512 of the DMCA.

15. Amendments & Notices

Clinic Networking may amend these Terms; changes are effective when posted. We will attempt to notify customers of material changes by email.

16. Contact

Clinic Networking, LLC
Phone: (405) 300-0122
Email: info@clinicnetworking.com
Mail: Clinic Networking, LLC
5830 NW Expressway #144
Oklahoma City, OK 73132

Effective date: 03/09/2023
Last updated: 10/30/2025

Welcome

Clinic Networking (“we”, “us”, “our” or “Clinic Networking”) operates https://clinicnetworking.com (the “Website”) and sells hardware and equipment related to our Services. This Shipping Policy applies to all products sold through the Website.

Controller:
Clinic Networking, LLC
Phone: (405) 300-0122
Email: info@clinicnetworking.com

By placing an order through us or our Website you accept this Shipping Policy. Please review it before checkout.

Shipping area & carrier

• Service area: Clinic Networking delivers nationwide within the continental United States.

• Carrier: All orders are shipped via UPS Ground, unless otherwise specified on the product page or during checkout.

• Delivery hours: Deliveries occur on business days (Monday–Friday, 8:00–17:00 local time).

• No PO boxes / military bases: For security and tracking reasons we do not ship to PO Boxes or military bases (APO/FPO). We also cannot accept orders where the recipient cannot be identified or located at the delivery address.

Shipping costs

• Standard UPS Ground: starting at $19.99 (final cost calculated at checkout).

• From time to time we may offer free shipping promotions. Any free-shipping offer will be applied automatically at checkout for qualifying products/orders.

Order processing time

• Processing time: typically 2–3 business days from receipt of a valid order.

• Orders are not processed on weekends or major holidays. Processing times may be extended during holidays, product launches, restocks, or promotions.

• Note: Processing time is the time it takes to prepare the order for shipment. It is separate from carrier transit time.

Shipping time (transit)

• Estimated transit: 2–7 business days after the order has shipped. Transit times are estimates and may vary by destination. Transit times do not include weekends or holidays.

Order tracking & delivery confirmation

• Once your order ships you will receive an email with a tracking number and a link to the carrier tracking page. Please use the carrier’s tracking tools for current delivery status.

• Each delivery is considered complete once the carrier updates the shipment status to “Delivered” (or equivalent). Clinic Networking’s responsibility for the package ends at that point.

Lost, stolen, or damaged packages

• Lost / stolen: We are not responsible for packages reported lost or stolen after they have been confirmed “Delivered” by the carrier. If your tracking indicates delivery but you did not receive the package, please contact the carrier first to open a claim. We will assist where possible with carrier claims, but ultimate responsibility for retrieval or carrier reimbursement rests with the carrier and/or the purchaser.

• Damaged on arrival: If a package arrives damaged, keep the packaging and take photos. Contact us immediately at info@clinicnetworking.com so we can open a claim with the carrier and advise next steps.

Delays

Clinic Networking is not responsible for shipping or delivery delays caused by events outside our control, including carrier delays, weather, natural disasters, strikes, or other force majeure events. Transit time estimates exclude weekends and public holidays.

Undelivered packages & failed delivery attempts

If the carrier attempts delivery and the recipient is not available, the carrier may return the package to Clinic Networking. If a returned package results from an inability to deliver (wrong address, no one available, refusal to accept), additional shipping charges will apply to re-ship the order to the corrected address.

Incorrect or outdated delivery address

It is the buyer’s responsibility to provide a correct, current, and complete delivery address at checkout. Clinic Networking is not responsible for packages that are lost or undelivered due to an incorrect or outdated address provided by the buyer. If an order is returned to us because of an incorrect delivery address, we reserve the right to (a) charge you for additional delivery costs to re-ship the item, or (b) cancel the order and issue a refund for the item price less the original shipping cost and any applicable restocking fees.

Secure delivery address

We recommend customers provide a secure delivery address where packages will be received by a person or a secure mailroom (for example, your home or place of employment). Clinic Networking is not responsible for packages lost or stolen from insecure delivery locations.

Shipping completed / proof of delivery

Delivery is considered complete from the moment the carrier shows the order as “Delivered” or “Completed.” If a signature confirmation option is selected at checkout, the delivery is only complete when the carrier obtains a signature.

Shipping Insurance

Clinic Networking will automatically include shipping insurance on all shipments with a merchandise value over $1,000 (USD). The cost of this insurance will be included in the shipping charges and shown as a separate line item on your order confirmation and invoice.

For shipments with a declared value of $1,000 or less, additional shipping insurance is available upon request and will be added to the shipping charges at the customer’s election.

Coverage & claims
Insurance covers loss or damage in transit up to the declared value of the shipment in accordance with the carrier’s insurance policy and the terms stated in your order confirmation. If an insured shipment is lost or arrives damaged, please follow the instructions in “Lost, stolen, or damaged packages” and contact Clinic Networking immediately; we will assist you with filing a carrier claim and will coordinate the process on your behalf.

Returns & refunds

Shipping charges and return policies are handled under our Refund Policy. If you need to return an item due to damage or error, please review our Refund Policy and contact support for assistance.

Contact & support

If you have questions about your order or this Shipping Policy, please contact us:

Clinic Networking, LLC
Phone: (405) 300-0122
Email: info@clinicnetworking.com

Final notes

By placing an order you agree to the terms of this Shipping Policy. Clinic Networking reserves the right to update this policy — any material changes will be posted on the Website.

Effective date: 03/09/2023
Last updated: 10/30/2025

Welcome

Clinic Networking (“we”, “us”, “our” or “Clinic Networking”) operates https://clinicnetworking.com (the “Website”) and provides services, subscriptions and hardware/equipment for sale. This Refund Policy explains our approach to refunds, returns, exchanges, defective items, and cancellations. This policy should be read together with our Terms & Conditions, Shipping Policy and Privacy Policy. This policy does not affect your statutory consumer rights.

1. Services & Digital Products

• Non-refundable: Professional services, consulting, labor, remote support charges, expedited fees, and most digital products are non-refundable once performed and invoiced, except where expressly provided in a written Service Agreement or as required by law.

• Project work & quotes: Work performed under a signed quote or project statement of work will follow the terms of that agreement for cancellations and refunds. If no project T&Cs apply, cancellation and refund claims will be handled consistent with the Terms & Conditions.

2. Subscriptions & Recurring Services

• Cancellations: You may cancel subscriptions as described in the Terms & Conditions or the subscription agreement.

• Refunds / prorating: When a subscription is cancelled, Clinic Networking will refund or credit the customer for the unused, pre-paid portion of the current billing period unless your Service Agreement specifies otherwise. Refunds for subscriptions are processed on a prorated basis for the unused period. Where subscription fees are paid by installment, refunds (if any) are limited to amounts actually paid.

• No refunds for past consumption: Any services already delivered or used prior to cancellation are not refundable.

3. Hardware & Equipment — Trial, Returns & Exchanges

3.1 Trial Period & Return Window

• Clinic Networking offers a fourteen (14) day trial period for certain hardware and IAD (equipment) purchases that are accompanied by Service Activation. If you choose to return equipment under the trial, you must:

  1. Obtain a Return Merchandise Authorization (RMA) from Clinic Networking before returning the item (contact Support).

  2. Return the item so that it is received by Clinic Networking within 20 days of the Service Activation Date (or the alternative timeframe stated on your order confirmation).

• Returned items must be in original, complete condition with all parts, accessories, documentation and original packaging. Items returned incomplete, damaged, or not in a resaleable condition may be subject to a restocking or repair fee, or rejected.

3.2 Return Procedure

• To return an item: contact Support at info@clinicnetworking.com or (405) 300-0122 to request an RMA. Follow the RMA instructions and ship the item with tracking. Returns sent without an RMA may be refused.

• Return shipping costs are the responsibility of the customer unless otherwise specified (for example, Clinic Networking’s error or confirmed defective shipments — see Section 4). Customers are responsible for the cost and risk of return shipping until the item is received by Clinic Networking.

3.3 Refunds for Returns

• Once we receive and inspect the returned item and confirm it meets the return conditions, Clinic Networking will issue a refund for the purchase price of the item (excluding original shipping, expedited fees, and any applicable restocking fees). Refunds are typically processed within 7–14 business days of receipt and inspection.

• If a returned item is found to be damaged, missing components or otherwise not in original condition, Clinic Networking may refuse the return or issue a partial refund after assessing a restocking/repair fee.

4. Defective Products & Warranty

• If you receive damaged or defective equipment, notify Clinic Networking immediately at info@clinicnetworking.com or (405) 300-0122. Keep all original packaging and take photos of the damage.

• Repair or replacement: Clinic Networking will, at its option, repair or replace defective products subject to availability and inspection. Repair/replacement decisions are at Clinic Networking’s discretion.

• Shipping for defects: If a product is confirmed defective due to a manufacturer defect or Clinic Networking error, Clinic Networking will cover return shipping and replacement shipping costs. If the item is not defective (for example, customer damage), the customer is responsible for shipping and any repair/restocking charges.

• Claims & process: We will assist with carrier claims for insured shipments. For high-value insured shipments (per Shipping Policy) we will coordinate claims and replacement. See Shipping Policy for details on insurance and carrier claims.

5. Special Orders & Non-Returnable Items

The following are generally non-returnable & non-refundable unless expressly stated:

• Custom or special-order hardware, built-to-order systems, or items ordered to a customer specification.

• Sealed software, license keys, SaaS activations, and downloadable software once the license has been issued or product activated.

• Opened consumables, peripherals, single-use items, and items marked as non-returnable on the product page.

• Services already performed, support time already rendered, and expedited fees.

6. Cancellation Fees & No-show Charges

• Cancellation and no-show fees for scheduled onsite work, device installs, expedited service or ports are governed by our Terms & Conditions and Staff Logging Guidance. If applicable, cancellation/no-show fees will be deducted from refunds or invoiced separately.

7. Chargebacks & Payment Disputes

• If you dispute a charge with your payment provider (chargeback), please contact Clinic Networking first so we can resolve the matter. If a chargeback is filed, we will provide evidence to the payment processor (order confirmations, tracking, ticket logs). If the chargeback is reversed in our favor, you will remain liable for the charge and any fees assessed by the card issuer.

8. Refund Processing Time & Method

• Refunds, when approved, are typically processed to the original payment method within 7–14 business days after we approve the return. The time for funds to appear may vary depending on the payment method and your bank or card issuer.

• Clinic Networking will notify you by email when a refund is processed and advise the amount and expected timing.

9. Disputes & Exceptions

• If you believe you are entitled to a refund that we have denied, please contact Support with order and ticket details. We will review the case. Exceptional cases may be escalated to management for review.

• Any exceptions to this Refund Policy require written approval from Clinic Networking management.

10. Contact & Support

For returns, RMA requests, defective product claims, or refund questions, contact us:

Clinic Networking, LLC
Phone: (405) 300-0122
Email: info@clinicnetworking.com

Final notes

This Refund Policy is part of our overall Terms & Conditions and is subject to change. Material changes will be posted on our Website. If you have questions about how this policy applies to a specific purchase, please reach out to Support before ordering.

Effective date: 03/09/2023
Last updated: 10/30/2025

Welcome

Clinic Networking (“we”, “us”, “our” or “Clinic Networking”) operates https://clinicnetworking.com (the “Website”). The following disclaimer applies to all content, information, and materials made available through the Website and our services.

Website Content & Use

The content on this Website is provided for general informational purposes only. While we aim to provide accurate, up-to-date information, Clinic Networking does not guarantee the accuracy, completeness, or timeliness of the Website content. Any reliance you place on the information provided on the Website is strictly at your own risk.

The information provided here is not professional advice (legal, financial, medical, or technical) and should not be treated as such. If you require professional advice relevant to your situation, consult a qualified professional before acting on any information from this Website.

No Warranties & Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEBSITE AND ALL CONTENT AND SERVICES PROVIDED ON OR THROUGH IT ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. CLINIC NETWORKING DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

UNDER NO CIRCUMSTANCES WILL CLINIC NETWORKING, ITS AFFILIATES, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE WEBSITE, ANY CONTENT, OR ANY PRODUCTS OR SERVICES OFFERED, EVEN IF CLINIC NETWORKING HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE WEBSITE IS TO STOP USING THE WEBSITE.

External Links & Third-Party Content

The Website may contain links to third-party websites, services, or resources (“Third-Party Sites”). These links are provided for your convenience only. Clinic Networking does not endorse or control these Third-Party Sites and is not responsible for their content, availability, privacy practices, or accuracy. Linking to a Third-Party Site does not imply approval, endorsement, or adoption of the content, products, or services offered by that site.

Any transaction, correspondence, or claim arising between you and a third party is solely between you and that third party. We recommend reviewing third-party terms and privacy policies before engaging with them.

Testimonials & User Content

Testimonials, reviews, or examples on the Website reflect the individual experiences and opinions of the users who provided them. They are not guarantees of similar results, and individual outcomes will vary. Testimonials may have been edited for length or clarity and do not imply clinical, financial, or legal endorsement by Clinic Networking.

If you submit content to the Website (comments, reviews, or testimonials), you grant Clinic Networking a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, and adapt that content for the purpose of operating and promoting the Website and Services.

Changes to the Website & This Disclaimer

Clinic Networking reserves the right to modify, suspend, or discontinue the Website or any portion thereof at any time without notice. We may also update this Disclaimer from time to time; changes take effect when posted on the Website. Your continued use of the Website after any changes means you accept the revised Disclaimer.

Governing Law & Severability

This Disclaimer is governed by the laws of the State of Oklahoma, U.S.A., without regard to conflict-of-law principles. If any provision is held invalid or unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will remain in full force and effect.

Contact

If you have questions about this Disclaimer, contact us:

Clinic Networking, LLC
Phone: (405) 300-0122
Email: info@clinicnetworking.com